Main Features:

● Fully Web Based System for the Clients, Support Team, And the Managers

● Self Service for the Clients – They can raised there trouble tickets by themselves.

● User friendly as it is a web based system and most of the users are familiar with the Internet and the browsers.

● Arabic / English Interface for the clients

● Automatic Assignment for the Trouble Ticket.

● Support Multiple Teams and do automatic assignment within each team.

● Three Levels of security Access (Support Team, System Administrator, Manager)

● Real Time statistics and reports regarding trouble tickets and support teams.

● Can retrieve any Microsoft Desktop or Server hardware and Software remotely online.

● Clients are aware of there trouble tickets status by receiving notification emails.

● Support Teams can be notified when any trouble ticket raised by receiving emails or popup from a small tool located in the taskbar.

● Knowledge Base

● Very low resources

● Powered by MySQL Database Server.

● 100% Kuwaiti Product.

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